Here at Cecile Raley Designs, we love producing custom jewelry for our clients. You can use one of our existing designs from our catalog here and choose from the wide range of gems in our shop to create your own unique piece or, if you want to design something completely new, just contact us.
Our aim is to make your jewelry experience simple and enjoyable so here are some frequently asked questions that will help you to get started.
How do I customize an existing design?
You can pick something you like from our catalog here or from one of the custom tabs above, choosing from earrings, pendants or rings. Then you can find gems here that will fit your design. Otherwise, you can start with a gem from our Etsy shop and then look for a design that works with it. The designs all say which gem size you need and you can always ask for help.
What metals can I choose from?
We offer platinum, sterling silver and 14K or 18K gold in yellow, rose or white. We use recycled metals whenever possible.
How much will it cost?
The prices of each design do not include gems but they do include setting, polishing and any jewelry work required, so you can simply add the price of the gem(s) to the cost of the design for the final amount. You can choose to add on customization for an additional cost, such as engraving, extra chain length, swapping a post for a lever back etc.
Where can I find a suitable gem?
The gems can be found at our store here. Each gem has information on size, origin and treatment so you can find the perfect ones for your needs.
I already own gems bought elsewhere. Can you set them into one of your designs?
Unfortunately, we don't set clients' gems. This is due to liability issues as they have to travel from one craftsperson to another and they can break. However, we can send you a pre-finished setting in your desired metal and you can find a local jeweler to help.
I have found the perfect design but I can't find a gemstone in your shop that will fit. What do I do next?
Please let us know. It's very possible that we have some gems that aren't yet listed, otherwise, we may be able to source one from a supplier.
I have an idea for an original piece of jewelry. Can you help me to make it a reality?
Yes. We would produce a CAD design, based on your ideas and any inspiration photos you may have. This usually costs $200 to $300 depending on the design's intricacies and we can work together to make sure that you're completely satisfied before we cast in your desired metal and set the gems.
I like different parts of different designs, can I mix them up?
Yes! Earring components can become pendants or vice versa. Our Design Inspiration page here could give you some ideas or you can always check with us.
What is your return policy?
Custom orders cannot be returned or refunded. We work with you every step of the way to make sure that you are satisfied. Ready to wear items can be returned within 15 days of receipt.
How long do custom orders take?
Custom Orders can take up to 4 weeks to make before shipping. Ready To Wear items are shipped within 2 business days of the order being placed.
How do I pay?
Cecile Raley Designs accepts all major credit cards and PayPal. We ask for a 50% down payment for custom orders and for the balance to be paid in full before we ship out the finished product.
How do I receive my piece of jewelry?
Shipping is via United States Post Office. All parcels are tracked and items worth $400 or over are sent with Priority Mail which takes 2-3 days. All items are shipped with tracking and insurance. You will receive a shipping notice when the item has been mailed.
I need help! How can I contact you?
Please email us at firstname.lastname@example.org and we'll get back to you as soon as we can. You can also check out our Policies page for further information on how we work.
Our In-House design selection is quite extensive, so we have separated the catalogs for you by jewelry items as follows: Custom Rings, Custom Pendants, Custom Earrings, Custom Station Bracelets, Eternity Rings
We also have the complete catalog available for viewing if you're not sure where to start.
All catalogs are printable and downloadable for your convenience.
We are happy to answer any questions you might have -- contact us at any time!